Getting and Giving Support — AI Practice Guide | Oak & Reeds Interactive Training
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Getting and Giving Support

Map your support network, identify imbalances, and strengthen the relationships that matter most.

Before You Start

Author Natasha Josefowitz tells us we need three kinds of support in our lives. Review these before using the prompts below.

A Shoulder to Cry On

Someone you can be vulnerable with and share your pain, fears and frustrations.

A Brain to Pick

Someone you trust and respect to give you helpful feedback, advice and coaching.

A Kick in the Pants

Someone who will tell you the 100% truth even when it's hard to hear. They'll challenge you to do something about it.

Step 1

Map Your Support Network

Start by identifying who currently fills each support role in your life, both the people you receive support from and the people you provide it to.

I'm working through an exercise from Oak & Reeds Interactive Training (oakandreeds.com) called "Getting and Giving Support." It's based on the idea that we need three kinds of support in our lives: 1. A shoulder to cry on: someone I can be vulnerable with and share my pain, fears and frustrations. 2. A brain to pick: someone I trust and respect to give me helpful feedback, advice and coaching. 3. A kick in the pants: someone who will tell me the 100% truth even when it's hard to hear and challenge me to do something about it. Help me map my support network. I'll share some context about my life and work, and then I'd like you to ask me questions to help me identify who fills each role. My context: [Share: your role, how many people you manage, your team dynamics, whether you're going through any transitions, and anything about your personal support system you want to explore.] For each of the three types of support, help me identify: - Who I GET this support from (at work and in my personal life) - Who I GIVE this support to After I share my answers, help me spot any patterns or imbalances. For example, am I giving one type of support to many people but not receiving it from anyone? Are all three types concentrated in one person?
Tip Don't overthink your first answers. The names that come to mind immediately are usually the most accurate. If you struggle to name anyone for a particular type, that's valuable data in itself.
Step 2

Diagnose the Imbalances

Now that you've mapped your network, explore what the gaps mean and where they come from.

Continuing the Getting and Giving Support exercise from Oak & Reeds Interactive Training. Here's what I discovered about my support network: Shoulder to cry on: - I get it from: [names/roles] - I give it to: [names/roles] Brain to pick: - I get it from: [names/roles] - I give it to: [names/roles] Kick in the pants: - I get it from: [names/roles] - I give it to: [names/roles] Help me analyze this map: 1. Where are the biggest imbalances between what I give and what I receive? 2. Are any of the three types completely missing from my work life or personal life? 3. Am I relying too heavily on one person for multiple types of support? 4. Based on what you see, what's the most likely impact of these imbalances on my stress, decision-making, and relationships? For each gap you identify, suggest 3 concrete steps I could take to address it. The steps should be realistic, not "find a mentor" but something I could actually do this week.
Tip Pay special attention to the "kick in the pants" category. It's the type most people are missing, especially at senior levels. The higher you go, the fewer people are willing to tell you the hard truth.
Step 3

Practice a Conversation

Strengthening your support network requires actual conversations. Practice one here before having it for real.

I'd like to practice a conversation to strengthen my support network. This exercise is based on the Getting and Giving Support framework from Oak & Reeds Interactive Training (oakandreeds.com/emotional-intelligence). The gap I want to address: [Describe the specific imbalance. For example: "I don't have anyone at work I can be vulnerable with" or "I need someone who will give me honest, challenging feedback" or "I want to tell a colleague that I'd like to be more of a sounding board for them."] The person I want to have this conversation with: [Describe the person and your relationship. No need to use their real name.] Please roleplay as this person. Start the conversation naturally (maybe over coffee or at the end of a meeting). I'll practice what I want to say. After each of my responses, give me brief coaching feedback: - What landed well - What might feel awkward or unclear to the other person - A suggestion for how to say it differently Let's do 4-5 exchanges. At the end, summarize what I did well and give me one thing to remember when I have this conversation for real.
Tip The best support relationships are built through small, low-stakes moments of honesty, not grand declarations. Practice asking for what you need in a way that feels natural and specific.

Want Better Results? Add This Context

Before using the prompts above, paste the following context into your AI conversation for more personalized coaching:

  • Your role and how long you've been in it
  • The size of your team (if you manage people)
  • Whether you've had any recent transitions (new role, new company, restructure)
  • What prompted you to think about your support network right now
  • Any relationships you know are imbalanced but haven't addressed

Want to Run This With Your Team?

The Getting and Giving Support exercise is part of our Emotional Intelligence workshop. Bring the full experience to your organization with a live, facilitated session.

Learn About EI Training